Question 1

What does my ASDEPORTE+ insurance cover?

Accepted Answer

• Reimbursement coverage for accident medical expenses (hospital expenses, doctor fees and prescribed medications) up to $35,000 in excess of the first $500 of expenses incurred (deductible). 
 • Payment of $100,000 in the event of accidental death (as a result of an accident covered by coverage) paid to the beneficiary designated to receive it.
 • Payment of up to $100,000 in the event of suffering the loss of any of the body members indicated in the following table, as a result of an accident covered by coverage:

My insurance coverage ASSPORTS+

Question 2

¿Qué no cubre la póliza?

Accepted Answer

No se cubre la práctica de deportes peligrosos, en particular de las siguientes actividades y deportes:

• Box
 • Artes marciales
 • Fútbol americano
 • Rugby.
 • Hockey
 • Alpinismo y rappel
 • Skateboardin
 • Parapente, vuelo delta y otros deportes aéreos
 • Motocross y contiendas de velocidad en vehículo  motor.
 • Buceo
 • Parkour
 • Rafting
 • Salto Base / Bungee jumping
 • Cualquier otra actividad que no sea la práctica deportiva

Question 3

Can direct payment operate for covered medical expenses per covered accident?

Accepted Answer

If you require the direct payment benefit to cover your medical care during an ASSPORT+ event you must:

1. Call 55-9178-2626 from CDMX or 800-277-3836 from inside the Republic.
2. Indicate to the operator the policy number “XXXXXX(pending)” and the name of the insured.
3. The operator will ask you some questions to validate that the direct payment benefit applies, and if so, he will tell you which hospital you should go to.
4. Upon arriving at the hospital indicated by the operator, you must present official identification, the required accident notification form and ASDEPORTE+ membership showing your full name and subscription status.

This means that without having to cover your medical expenses to be reimbursed later, you can go directly to a hospital that is in the network to treat you, paying only the deductible, and covering you up to the limit of $35,000 (according to conditions).

Question 4

How to process a reimbursement for medical expenses?

Accepted Answer

If you require any compensation or reimbursement of medical expenses due to an accident, an email must be sent to the address reimbursement@prevemseguros.com.mx and to bpe@track.com.mx indicating in the title of the email the policy number XXXXX (pending) and the name of the affected person. In the body of the email, the necessary formats and documents must be attached to rule in accordance with the coverage claimed in accordance with the following:

Documentation for any type of claim:

• Asdeporte membership showing full name and date of issue of the membership. 
 • Reimbursement Request signed by the insured or affected. 
 • Notice of Accident or Illness signed by the insured and affected. (minors, title signature). 
 • Format for bank transfer (Included in accident notice format).
 • Copy of the cover of the bank account statement no older than 3 months. 
 • Copy of current official identification. (INE, Passport or Professional ID).
 • Proof of address no older than 3 months. (Electricity, Water, Gas, Pay Telephony).
 • Natural person identification format.
 • Medical Report, signed by the treating doctor. (If you have seen several specialist doctors, a form must be provided for each doctor.
 • Hospital Bills, along with the .XML.
 • Breakdown of hospitalization bills.
 • Medical Fee Bills. (must include the patient's name, date of service or procedure performed). Attach the .XML.
 • Pharmacy Invoices, along with their .XML.
 • Laboratory invoices (studies or imaging) along with their .XML.
 • Copy of prescriptions for the medications given. (must come with presentation, dosage and posology).

Question 5

How to process compensation for Accidental Death?

Accepted Answer

Documentation for any type of claim:

• Membership of ASSPORTS showing full name and date of issue of the membership. 
 • Reimbursement Request signed by the insured or affected. 
 • Notice of Accident or Illness signed by the insured and affected. (minors, title signature). 
 • Format for bank transfer (Included in accident notice format). 
 • Copy of the cover of the bank statement no older than 3 months.
 • Copy of current official identification. (INE, Passport or Professional ID).
 • Proof of address no older than 3 months. (Electricity, Water, Gas, Pay Telephony).
 • Natural person identification format.
 • Copy of the current official identification of the beneficiary (s). (INE, Passport or Professional ID).
 • Certified copy before a notary public of the ministerial actions before the MP.
 • Original Death Certificate. 
 • Natural person identification format.

Question 6

How to process compensation for Organic Losses?

Accepted Answer

• Membership ofASSPORTS showing full name and date of issue of the membership. 
 • Reimbursement Request signed by the insured or affected. 
 • Notice of Accident or Illness signed by the insured and affected. (minors, title signature). 
 • Format for bank transfer (Included in accident notice format). 
 • Copy of the cover of the bank account statement no older than 3 months. 
 • Copy of current official identification. (INE, Passport or Professional ID). 
 • Natural person identification format 
 • Medical Report, signed by the treating doctor. (if you have seen several specialist doctors, one form per doctor must be requested). 
 • Medical report issued by a doctor specializing in occupational medicine indicating the diagnosis, % of organic loss, or IMSS format indicating the % of organic loss, or , from any other institution that is certified by occupational medicine. 
 • Natural person identification format.

Question 7

General conditions and formats for procedures.

Accepted Answer

Editable refund request.
CG Unforeseen setbacks.(https://spinach-tulip-lpmj.squarespace.com/s/CG-Contratiempos-imprevistos.pdf)
 P(https://spinach-tulip-lpmj.squarespace.com/s/Formato-identificacion-persona-fisica.pdf)hysical person identification format.(https://spinach-tulip-lpmj.squarespace.com/s/Formato-identificacion-persona-fisica.pdf)
 E(https://spinach-tulip-lpmj.squarespace.com/s/Aviso-accidente-enfermedad-editable.pdf)ditable accident-illness notice.(https://spinach-tulip-lpmj.squarespace.com/s/Aviso-accidente-enfermedad-editable.pdf)
Editable medical report.(https://spinach-tulip-lpmj.squarespace.com/s/Informe-medico-editable.pdf)
Editable refund request.(https://spinach-tulip-lpmj.squarespace.com/s/Request-reembolso-editable.pdf)

Question 8

Hospital Network

Accepted Answer

To consult the Hospitalraria network click here (https://www.prevemseguros.com.mx/directorio-medico-hospitales)

Coverage in case of accidents that occur during sporting events organized by Asdeporte, as well as during training and sports practice. Applicable exclusively to Asdeporte Plus subscribers who are active in paying their membership.

Do you have questions about your insurance?

Contact us

apm@track.com.mx

bpe@track.com.mx

55 4340 5958

55 4870 1732

www.asdeporte.com

Aviso de privacidad

Sitio hecho por

Punto Cero